Call Centre Agents X4: Gauteng Kempton Park

 

Closing Date: 1 December 2020

 

FlySafair requires the services of Call Centre Agents X4 that will report to the Manager: Customer Care Centre through the Assistant Manager: Customer Care Centre and will be based at our Head Office in Bonaero Park(JHB).

RESPONSIBILITIES:
  • Receive calls from customers / passengers;
  • Deal with problems such as delays, cancellations etc;
  • Explain processes to customers and assisting them where necessary;
  • Work in a team and longer than normal hours (shift work);
  • Deal with confidential information;
  • Communicate with customers both verbally and in writing.
REQUIREMENTS:
  • Grade 12;
  • One (1) to four (4) years’ experience in a Call Centre Environment;
  • Travel or relevant qualification will be an advantage;
  • Excellent communication in English – speak, read and write;
  • Solid computer literacy;
  • Excellent phone etiquette;
  • No criminal or credit record;
  • Able to work on weekends, public holidays and flexible hours as required;
  • Own transport would be an advantage.
SHIFTS:
  • 07:00 – 16:00
  • 08:00 – 17:00
  • 09:00 – 18:00
  • 10:00 – 19:00
  • Includes weekends and public holidays.
PERSONAL ATTRIBUTES:
  • Punctual;
  • Excellent understanding or experience of delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • The ability to work well under pressure;
  • Practice good time management and willingness to work longer than normal office hours;
  • Remains focused in order to handle objections;
  • Customer focused and service orientated

Apply Now

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