Closing Date 31 July 2020

Job Description

CapeNature seeks to employ a suitably qualified, experienced and customer-centric individual as the Tourism Officer, for a portfolio of reserves in the South region. The portfolio of reserves includes World Heritage sites and the ever-popular, Whale Trail, located in the Overberg. The successful individual will work alongside a team, to drive optimal visitor satisfaction by ensuring efficient and consistent service delivery.


The reserves include; De Mond Nature Reserve, Walkerbay Nature reserve, De Hoop Nature Reserve and Marloth Nature Reserve. The bouquet of tourism products covers self-catering cottages, overnight hiking huts, camping, picnicking, eco-venues, communal recreational facilities, and a variety of day visitor activities such as hiking and fishing, to name a few. The successful individual will be based at the Walker Bay Regional Office in Hermanus. Unfortunately, no accommodation will be available on the reserve.



Coordinate Tourism Operations, regionally

Input, champion, implement and project manage a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience within the South region reserves in the Western Cape


Project Manage Key Programs and Maintenance

Input and project manage key programs, improvements, regular maintenance and drive the support required in Product Development across the reserves, all of which is underpinned by elements of innovation and green technology solutions


Building Internal & External Stakeholder Relationships

Build key relationships with internal and external stakeholders in order to execute on the overall strategic plans for the region, and to ensure that the regions’ tourism product is top of mind


Leading a High Performing Team

Develop, support, motivate and manage a team of high performing individuals within the region, to deliver successfully on the strategic operational plans


Delivering Service Excellence through Business Opportunities

Project manage the relationship, contract and in driving service excellence standards offered by concessionaire partnerships. In addition, identify and research new opportunities to grow the experience offering and facilities at reserve level



  • A formal Tourism / Hospitality / Project / Business Management related qualification or Grade 12 with at least (5) five years’ appropriate tourism/hospitality industry experience;
  • At least 2 (two) years’ experience in managing a team
  • A valid Code B drivers’ license
  • Working knowledge of the Microsoft Office Packages
  • Excellent communication, project coordination and customer-focused skills required
  • An energetic and self-motivated individual with a positive
  • Language proficiency in two (2) of the three (3) official languages of the Western Cape



  • Experience in an eco-tourism environment is preferred, but not a necessity;
  • Demonstrate experience managing accommodation/tourism facilities;
  • Background knowledge of nature-based tourism and conservation

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