Servest Careers: Help Desk Agent

Closing Date: 2020/05/31

Location: Pretoria

Job Context

SERVEST INTEGRATED SOLUTIONS A DIVISION OF SERVEST HAS A VACANCY FOR A HELPDESK AGENT REPORTING TO THE FACILITIES MANAGER IN PRETORIA. The candidate must have experience and be willing to learn new things.

Minimum Requirements

Matric, NQF 4 Equivalent.

Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems,

Familiarity with both PC and Mac Hardware and Software.

Experience with Network Repairs and Analysis.

Good Customer Service Skills.

Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.

Writing and Editing Skills to aid in writing and updating manuals.

Education in Computer Repairs and how to Troubleshoot Problems

Specific Knowledge of other required Computer Systems for different work environments.

Duties & Responsibilities

Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems