Job profile summary:

The fulfiller’ role is to ensure that all fuel delivered to the customer is fully accounted for and that customers are invoiced accurately and on time. The role should provide transactional integrity to the stocks manager covering the following areas of accountability for all delivered stock.

  • Ensuring that correct customers have been invoiced with the correct product, quantity and that all the relevant documents have been signed before invoicing is effected.
  • Ensure reconciliations integrity in terms of metered gantry uplifts and delivered quantities with emphasis on allowable tolerance on variances and to apply standing instructions processes where necessary.
  • Investigation and rectification of stock variations on daily basis ensuring that under Investigation items are cleared daily and do not compromise company and legal invoicing compliance.
  • Daily monitoring of all movements and fulfilling performance through applicable performance indicators(KPI’s) to ensure that all movements are within allowable tolerance.

The Admin Fulfiller also interfaces with Transport supervisors, in terms of delivery documents control and incident investigations pertaining to transport loss/gains variations outside allowable tolerance, Customer Care Centre and Sales territory managers in terms of customer invoicing queries.

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In addition, the Admin Fulfiller will be accountable for the effective delivery of the following:

  • Load and record own use on TMS
  • Ensure that all delivery documents are received in good order from the Transport supervisor after a de-briefing session with the BVO i.e, signed by customer.
  • In certain instances, fulfillers will be required to load trucks in TMS/Fuelfacs in accordance with COT schedule, also ensure that any on-board/LOT quantity is added to the new load.
  • Ensure correct discharge quantities, time (start time, end time, idle time) and kilometres are loaded in ISP to adhere to the fulfilling process.
  • To ensure that returns are fully accounted for through pumpback process or transferring to the next load.
  • Reconciliation of the whole truck and checking for abnormal loss/gain at the end of the shift and invoicing.
  • Monitoring of all Optimised movements in the ISP system to ensure that the delivery or cancellation is effected to clear the system so as to comply to KPIs requirements.
  • Ensure that on weekly basis shippable movements are not allowed to exceed five days in the system. Where necessary, COT/scheduler will be alerted to action.
  • Ensure at each shift end that all documents are listed in the spreadsheet clearly outlining whether fulfilled or not, and that all the relevant documents are attached thereon as part of control and hand over procedure to the filing clerk.

Educational background

  • Tertiary qualification in transport, stock admin or relative qualification

Experience (years and nature)

  • 2 to 3 years stock control or transport environment experience.

About BP:

We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together.

The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).

We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.

Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.


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