Amazon Development Centre: Seasonal Customer Service Associate

Basic Qualifications:

• Completed Matric / Grade 12 or equivalent.
• Excellent command of English (especially written skill with immaculate spelling and grammar).
• Excellent typing skills and computer navigation skills.
• Ability to navigate the Internet.
• Ability to email and chat to customer via tools.
• Ability to cope well in a high-pressure environment while maintaining high quality outputs.

Preferred Qualifications:

• Ability to relate with a diverse customer base with different language and cultural background
• Utilizes appropriate department resources and ability to comfortably escalate an enquiry.
• Ability to display a high sense of ownership.
• Ability to communicate correctly and clearly with both internal and external customers.
• Demonstrates effective communication, composure, and professional attitude.
• Displays ability to multi-task and maintain composure.
• Possesses strong interpersonal skills.
• Demonstrates mastery of CS operations and tools.
• Flexibility to effectively work with changing priorities and work schedule.

All applications will be subject to assessments and or may include an interview.

Amazonians have the following skills:
Customer Focus

• Ability to empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Exude patience and ownership with each customer.
• Ability to resolve conflicts and set appropriate expectations with customers.
• Ability to determine customer needs and provide appropriate solutions.

Communication Skills

• Ability to communicate clearly and concisely with both external customers and coworkers.
• Ability to document customer account activities thoroughly and concisely.

-Comprehension skills- ability to clearly understand and respond appropriately to the issues that customers present
-Composition skills- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues.

Problem Solving Skills

• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Ability to make appropriate decisions on behalf of the customer quickly and effectively.
• Desire to continually learn.
• Solution orientated and self-motivated.
• Ability to effectively prioritize work time to ensure efficiency.

Computer Skills:

• Familiarity with multiple browsers, multiple tabs and window navigation and instant messenger tools.
• Fluency in Windows Operating Systems and Microsoft Outlook

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