Sales and Service Consultant

Advert Closing Date

29 December 2017

Job Family

Sales and Services

Career Stream

Sales

FAIS Affected

FAIS Affected – Yes

Job Purpose

To retain, maintain and increase Nedbank’s client base through relevant need-based selling and servicing of financial products and services to various Loan outlets.

Job Responsibilities

• Deliver on targets, due dates & all service level agreements by selling Nedbank products in identified communities
• Accept and implement advice,  resulting in improved performance by identifying sales opportunities  and community involvement.
• Understand and meet client needs through conducting client needs-based analysis aligned to Nedbank procedures and FAIS Act.
• Create synergy and build relationships with internal stakeholders by participating in collaboration meetings and adhering to standard operating procedures.
• Build and maintain internal and external vendor and supplier relationships by identifying improvement opportunities and by meeting with vendors and suppliers according to Service Level Agreements.
• Ensure work completed to plan, progress reviewed and corrective action taken by monitoring activities, reviewing action plans and taking corrective action.
• Deliver agreed results and create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.
• Manage risk by meeting technical, company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Comply with risk standards, monitor and ensure corrective action by taking
• and resolving challenges in community sales areas.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Diploma or Degree in Finance or FAIS-related qualification with Regulatory Examination 1

Type of Exposure

• Working with a group to identify alternative solutions to a problem
• Completing various administrative duties
• Managing conflict situations
• Comparing two or more sets of information.
• Communicating internally
• Capturing data
• Checking accuracy of reports and records
• Building and maintaining effective relationships externally and internally
• Managing customer expectations
• Interacting with diverse people
• Interacting with external clients
• Working in a fast passed environment
• Working in a team
• Working with spread sheets

Minimum Experience Level

1-2 years experience in a customer service and/or sales environment, in a financial institution

Technical / Professional Knowledge

• Microsoft Office
• Business writing skills
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Administrative procedures and systems
• Data analysis
• Relevant software and systems knowledge
• Banking knowledge
• Banking procedures

Behavioural Competencies

• Sales Disposition
• High-Impact Communication
• Sustaining Customer Satisfaction
• Building Trusting Relationships
• Advancing Sales Discussions
• Active Learning
• Managing Work
• Collaborating

Req ID

73862